All prices are listed in Australian Dollars
I confirm that I am ordering the correct title, format, edition, quantity and of the items in my shopping cart and request DeanSwift to source these items on my behalf. I understand I have a cooling-off period for physical books on this order and after that period expires, this purchase is deemed a firm sale (i.e. non-returnable). This is because DeanSwift is purchasing the items from suppliers on my behalf, often with no option to return them. I verify that these items are being purchased for personal or business use and are not being purchased for commercial resale.
Our primary means of communication with you will be via the email address listed on your DeanSwift account. DeanSwift will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting DeanSwift.
COOLING OFF PERIOD
After you place your order we will research where best to source the title(s). You will receive an email requesting you log in to your account to view the delivery expectations for your order. You have a "1 business day cooling off period" to cancel your order if the delivery times are not suitable or you have changed your mind, to receive a full refund. After 1 business day all orders are firm sale. If the expected delivery times are too long, (eg. for a birthday present), then please discuss your requirements with DeanSwift before cancelling as we may be able to fast track your order. You must call DeanSwift on +61 2 4421 5568 Monday to Friday, 9am to 5pm in your time zone AEST, to cancel within 1 business day for a full refund. If you do not contact DeanSwift by phone within the "1 business day cooling off period" you will be entitled to a store credit only if you wish to cancel all or part of your order.
CHANGES TO ORDERS
DeanSwift will only allow you to add additional items to your order within 1 business day of the original order being placed. We are unable to combine multiple orders after the payment for the first order is processed.
DEANSWIFT "NO QUESTIONS ASKED ITEM GUARANTEE"
DeanSwift is not required to offer a credit or refund at all if a customer simply changes their mind, or has found the product elsewhere, according to NSW and Australian Law (Trade Practices Acts). But we want to give you options.
DeanSwift offers a "No Questions Asked Item Guarantee" to return any item with an Australian delivery address for a store credit for the value of the items returned. The items must be returned in perfect resalable condition at the customer's own expense. The Guarantee does not include Gift Certificates, Audio & Visual Products, orders with an overseas shipping address, Bulk Orders, firm sale titles and orders where an extra discount has been applied.
All prices are listed in Australian dollars and are inclusive of GST.
All orders are subject to price and availability confirmation. If we cannot supply the product for the originally advertised price then DeanSwift will do one of two things.
If the increase in price is marginal then DeanSwift will absorb the increase, proceed with the order and adjust the price on the website after processing your order.
If the price is significantly more then we will not proceed until we have consulted with you via the message centre in your DeanSwift account and outlined the options. You will not be charged for that item until DeanSwift has been given confirmation to proceed with the new price. You have 48 hours to respond to the options given to you. If you respond after this time frame, you will be asked to place a new order through the website. If there are other titles on the order that are readily available then they will be automatically ordered, regardless of what percentage of the order they make up.
DeanSwift are not obligated to sell a title at the listed price if we are not able to source it from our supplier at the time of ordering as prices may have changed in the interim. In all instances you will be contacted via the message centre in your DeanSwift account if there is a change of price and DeanSwift will endeavour to find an alternative edition for the same price or discuss the possibility of purchasing the same title at the new price.
We reserve the right to correct any pricing errors and we may cancel orders and refund your money because of genuine pricing errors (either because of unilateral mistake, or for any reason) up to the time you receive the goods.
The above procedures are covered by NSW Fair Trading Rules.
THE DEANSWIFT AUDIO & VISUAL POLICY
THERE IS A NO RETURN & NO REFUND POLICY FOR ALL AUDIO AND VISUAL ITEMS. DeanSwift lists the format in each item, in the shopping cart, checkout and final payment details page. This does not affect your rights if the audio or visual item is faulty* or damaged.
*Please note that as Deanswift sources some titles from foreign countries, DVD's from these countries may not play in your DVD player due to regional code variations.
If, after the "1 business day cooling off period" you decide you no longer wish to receive an item on your order, you can elect to cancel the applicable item for a store credit which is valid for 12 months. You must either call DeanSwift on +61 2 4421 5568 Monday to Friday, 9am to 5pm in your time zone, except public holidays or send a message through the message centre in your DeanSwift account requesting a cancellation for store credit. This does not apply to 'firm sale' items (eg eBooks), which cannot be cancelled or returned unless the item is faulty or damaged.
Any title that has been on order for 120 days (ie: 4 months) and the customer no longer wishes to wait then a refund (or store credit if preferred) will be offered only if the title is not in transit from the supplier. This does not include items that are Pre-Orders. DeanSwift reserves the right to cancel unsent backorders if we think the item will not arrive from the supplier. This policy does not apply to Gift certificates, which are supplied instantly.
DeanSwift reviews every order prior to processing and will only authorise items that we believe we can source. Some items may not be available and alternatives may be recommended instead. An automated email will be sent asking you to log into your DeanSwift account to view the status of the titles on your order. You will not be charged for items we cannot source.